FAQs

How do I place an Order?

Simply select the item you like, click "Add to cart" or "Buy Now". When you are ready to purchase the item, click the cart and put in your information. Once you have filled the form out, you cna proceed to checkout. Please make sure to add any discount codes before checkout. 

Do You Ship Internationally?

Yes. We ship to most international countries.

Do you accept returns?

Due to the nature of the products that we sell at ICY-PALACE we are unable to accept returns, exchanges or refunds. Please note, all sales are final. If on the occasion that one is unsatisfied , please do not hesitate to contact us as we can accommodate you further.

How can i contact ICY-PALACE?

Please contact us via email at ICY-PALACE.store@gmail.com. Conversely, you could DM us on instagram @Icypalaceuk.

When will I receive my item?

Currently, we only provide standard shipping. The timing of the delivery depends on the product. All products are expected to arrive within 10-45 business days; although most orders arrive within 2 weeks. We will give you an ESTIMATE delivery date. NOTE: Although we do our best to give you the most accurate delivery time for your packages, all shipping time frames are "estimates" only and can vary upon different circumstances such as delays due to holidays, inclement or extreme weather conditions, customs delays, etc. in which ICY-PALACE is not responsible for. If you need your order delivered by a specific time frame, it is best to order a week or two in advance.